Contact customer service before mailing a product back. Send your order number, the item involved, and the reason for the request. We will confirm the return address and next steps. Items mailed without prior authorization may be delayed or difficult to identify.

Return eligibility and any applicable request period are determined by the terms shown for your purchase and applicable consumer law. Approved items should generally be unused, complete with included parts, and in original packaging unless your request concerns damage, a defect, or an incorrect item. Any exclusions must be disclosed at purchase or permitted by law.

If an order arrives damaged, appears defective, or does not match what you purchased, contact us as soon as practical. Include your order number and clear photos of the item and packaging so we can assess the issue and discuss an appropriate resolution.

After an approved return or refund request is reviewed, any refund will be issued to the original payment method unless another arrangement is required or permitted. The time funds take to appear depends on the payment provider or bank. We will share relevant status information using the order contact details.

Return shipping responsibility will be communicated when your request is reviewed and may depend on the reason, purchase terms, and applicable law. Do not send a return to the company address unless customer service confirms it is the correct destination. Begin at service@fynterok.com.